We deliver in Winnipeg only. Contact us for pickup.
DELIVERED WITH LOVE
Shipping & Handling
Standard Processing and Shipping Timelines
When can I expect my order?
Delivery is done on the second weekend of every month either on Saturday or Sunday. During good weather we will leave the package at the door unless requested not to. If you are away for that weekend or not available, send us an email at customerservice@greencharm.ca and we will be happy to reschedule the delivery date. During winter time we will not leave any delivery outside. We will keep your package safe and we will contact you and reschedule another delivery date.
What if I forget to inform GreenCharm of my absence?
We know how busy life is and we do understand that life happens. we will contact you and reschedule a new delivery date. However, if does happen often (more than 2 times). We will send you an email stating where to pick up or we will charge again for shipping.
If you are away for that weekend or not available, send us an email at customerservice@greencharm.ca and we will be happy to reschedule the delivery date. Remember that this is for an emergency only. Our delivery date is on the second weekend of every month.
What if I need to change my order?
If you need to make a change to your order please contact us customerservice@greencharm.ca as soon as possible. During delivery week we process packaging quickly, but will do our best to address your request.
Can I get same day delivery?
We do not offer same day delivery for our subscription products. However, if you want to purchase a gift and would like us to deliver on the same day, we can deliver within 5 hour of notice. Contact us customerservice@greencharm.ca if you have any question.
What are your shipping rates?
– Subscription (and gift): $5 flat monthly shipping rate (Deliveries are always scheduled for the second weekend of the month)
– 3 months Prepaid: $15 flat shipping rate (Deliveries are always scheduled for the second weekend of the month)
– We do not offer same day delivery.
– We offer pick up: Please contact us at customerservice@greencharm.ca
Where do you ship?
We currently ship within Winnipeg only. If you are fairly close to Winnipeg, contact me and I will analyse the delivery distance.
Cold Weather Shipping
Do you ship during the winter?
Plants make people happy — even in the winter! Shipping plants is complex, but luckily we are local so that makes this process very easy and smooth for all of us. We're committed to sending healthy leaves to all Winnipeg.
If your plants had a tough time, reach out to customerservice@greencharm.ca and we'll happily resolve any issues.
Experiencing a polar vortex or blizzard? We've got our eye on the weather and will hold your order until it passes. If your order is being held due to weather concerns, our team will be in touch to keep you in the loop!
Returns and Replacements
What is your return policy?
Shipping plants is not always easy. Even though we try our best, mistakes can happen. If that happens, we fix it - with the ultimate goal of putting our customers first. If you're not happy with your recent purchase, please email us at
customerservice@greencharm.ca and we'll get back to you as soon as possible.
Please be aware that plants that come in our subscription box are a surprise except plant savvy and pet friendly box. For these two you will know in advance. We promise that you will love our selection. In the unlikely event that our plants come damaged or dead we are more than happy to replace it.
Send us a picture of your damaged plant with your full name, the subscription box name to customerservice@greencharm.ca and we will process your refund immediately.
We do not accept returns once the plant is in your possession due to the nature of our product, unless the plant is damaged. In this case the return is free of fee. Otherwise we charge $5.00 dollars per return if you change your mind before delivery date.
You may switch from one subscription to the other before payment is processed without any fee. Contact us at customerservice@greencharm.ca and we can switch your subscription in the system.
